What: Some of the STOKKE® XPLORY® strollers produced before June 30, 2006 over time may develop reduction in the strength of the front wheel bolts.

The reduction in strength may cause the bolt to loosen during use and as a consequence the front wheels may loosen from the stroller chassis.

Which Strollers: The only models affected have serial numbers from 1 to 27295 and 27698 to 28097.

Even though the strength reduction has been reported for a few strollers only which have been extensively used, we wish to inspect all strollers with the serial numbers stated above.

If you own a STOKKE® XPLORY® stroller with grey handles, please check the serial number as shown in the picture above or ask the shop where you bought the product to confirm the place of the serial number on your product.

STOKKE® XPLORY® strollers equipped with white handles are of a newer version and NOT affected by this announcement.

What to do: If you have a STOKKE® XPLORY® stroller with serial number as stated above, please contact our Customer Service department to arrange for a free replacement of front wheels on you stroller.

Please follow the steps below for sending your stroller into STOKKE®:

• Identify the serial number and determine that the stroller should come in for the upgrade.
• Contact STOKKE® customer service at (877) 978 6553. 
• You will be asked for your serial number and contact information
• The customer service representative will issue you a "Work Order" number to identify the claim. 
• We will then issue a call tag to pick up your XPLORY® chassis to be brought into our facility for repair.  Please make sure to write the Work Order number clearly on all four sides of the box.
• We ask that you have the chassis of your stroller boxed prior to pick up – if you do not have the original box that the product came in, please have the chassis packed at a local UPS / Fed Ex shipping store.  Please include a copy of the receipt in an envelope attached to the handle of the stroller, upon receiving this
• Stokke will reimburse you for the cost of packaging the chassis.
• Once we receive your stroller we will perform the repair and have it sent back to you within five business days.  We will send you a tracking number via e-mail once the repair is complete so you know your stroller is on its way back.
• Please do not send your stroller into our facility without a work order number issued by our customer service staff, this will ensure that you receive that highest level of service and that you receive your stroller back as quickly as possible.